Active Campaign Help Desk

Active Campaign Help Desk

Join our unique early-adopter Slack community, to help form the future of our ventures & get early access to brand-new products.

As a one-stop email marketing service, ActiveCampaign, which begins at $9 per month has a lot to offer, consisting of limitless emails with all of its strategies, third-party combinations, and a variety of auto-responders. This results in a rather hectic user interface, which can be tough to take in initially look.

ActiveCampaign has a big library of online assistance resources and onboarding services, and you can receive assistance by means of live chat, but not by phone. It’s comparable to Project Monitor in numerous methods, though each bests the other one in some locations. For the finest e-mail marketing experience aim to our Editors’ Choice choices in this category: Campaigner and MailChimp ($ 10.

Active Campaign Help DeskActive Campaign Help Desk

Like a number of other e-mail marketing programs, ActiveCampaign likewise extends its functions into marketing automation as you’ll see below. The business arranges its strategies depending on the variety of subscribers you’re looking to reach. Active Campaign Help Desk. Strategies begin at $9 per month for approximately 500 contacts and limitless e-mails. At each subscriber level, you can update to a Plus plan that adds numerous features including consumer relationship management (CRM), a custom-made domain, and custom branding.

Active Campaign Help Desk

Strategies go all the method as much as 100,000 contacts; if you need more, you can contact ActiveCampaign for a customized plan. In in between, you can go with 2,500 contacts for $29 per month, 5,000 contacts for $45 each month and so on. All strategies include unrestricted e-mails, unlike Campaign Display, which provides both fundamental strategies with restricted e-mails, and more pricey endless plans.

Active Campaign Help DeskActive Campaign Help Desk

ActiveCampaign offers a 14-day free trial that does not need a charge card. To get going, all you require is your company name and e-mail address. Next, you set up a password and then pick the service you’re looking forin addition to email marketing, it offers marketing automation, CRM, and sales automation.

The dashboard is overwhelming at first look. It’s hard to know where to look initially. On the right rail is a social activity feed, consisting of social shares, unsubscribes, click rates, and more. To the left of that is a summary of your campaign activity. Part of the confusion is that it’s filled with sample details that disappears when you mouse over it.

It’s also complicated since ActiveCampaign also uses CRM and other functions that you might not prepare to utilize, but appear on the control panel anyway if you’re utilizing the free trial (Active Campaign Help Desk). Along the top of the screen are your main alternatives: contacts, campaigns, lists, and other non-email marketing associated features.

Active Campaign Help Desk

From here you can import and export CSV files or import from a third-party service, such as Asana ($ 0. 00 at Asana), Base CRM , Zoho CRM ( Check Out Website at Zoho CRM), and much more. This is another location where it bests Project Display, which has no 3rd party combination (Active Campaign Help Desk).

Prior to you add any contacts, however, you need to develop a list, simply like with Campaign Display. When you create a list, you need to offer it a name, supply your business’s mailing address for the footer, company URL, and a note letting customers understand why they’re receiving the e-mail (this may reduce spam reports from absent-minded users.) Next, you can import contacts to that list.

You can also opt not to import a particular field. I tried adding email, name, and birthday. It acknowledged e-mail, but not the other 2, but I was able to quickly produce custom fields. You can likewise tag contacts for easy searching. Click the campaigns tab to create a newsletter.

You’ll most likely send out basic e-mails the most, however you can likewise choose automated (based upon logic you create), autoresponder (based upon an action by the customer), A/B test, RSS-triggered, or date-based (Active Campaign Help Desk). Then select the list you want to send out to; you can also sector that list using contact information, location, pages they went to on your website, and more.

Active Campaign Help Desk

After you choose who will get the e-mail, you can begin developing, either from scratch or by utilizing among their pre-designed design templates. Starting from scratch implies you can choose the layout, colors, and theme. You can likewise include elements through drag and drop to the page including text, image, button, HTML, video, and spacers.

You can likewise make a component conditional based on information from your contacts, such as if they’ve made a current purchase. You can also drag elements around the page to alter their position, which didn’t always work in my tests. When you submit an image to a newsletter, it is conserved in your library for reuse; you can even develop folders for much better organization.

Then you can send out test, or schedule delivery (Active Campaign Help Desk). At the bottom of this screen, you can see your spam rating. In my very first newsletter, I was warned about using a totally free e-mail service provider. Customized e-mails are normally much better for trust. You can also sneak peek by e-mail client and on desktop.

ActiveCampaign supports multi-user modifying, which works likewise to Microsoft Word’s ($ 128. 00 at Amazon) track modifications include. Autoresponders can be activated by subscribes, unsubscribes, e-mail opens or link clicks, and events, such as birthdays and anniversaries. You need to very first set up an email in order to set up an auto-responder, which is a bit annoying because you don’t learn up until you’re already overcoming the process.

Active Campaign Help Desk

As I discussed earlier, you can select what to track and add Google Analytics integration. On the reports tab, you can see all the projects you have actually sent, along with opens and clicks. Clicking on a campaign brings you deeper; you can see which subscribers have opened your e-mail, link clicks, a map showing where your customers are, which email clients they utilize, and unsubscribes.

Keep in mind that, like all e-mail marketing services, you will just have the ability to see views if your e-mail shows images or if a recipient clicks a link. Active Campaign Help Desk. There are a number of ways to get assist in ActiveCampaign. On every screen, you’ll see a button with a question mark on it with links to the knowledgebase, training resources, and live chat with support.

The knowledgebase includes videos and articles on ActiveCampaign features. Under training, you can arrange a 30-minute phone call or an in-person conference in Chicago to get a detailed walkthrough of the service ($ 65 or complimentary with Plus or Enterprise account). You can likewise sign up for a webinar, which are generally set up as soon as a week.

ActiveCampaign stands among the finest marketing automation tools in the industry. Although it’s not as total as our Editors’ Option tools Pardot ( Check Out Site at Salesforce. com) and HubSpot ( 50. 00 Per Month at HubSpot), ActiveCampaign, is more than enough to help most businesses achieve standard and slightly complex goals.